From recent marketing feedback, we receive many emails verifying if they are using genuine Joyetech products. At the same time, we find many distributors resell knock-offs in the name of Joyetech. Regarding this situation, we Joyetech decide to apply the use of barcode and serial number.
We have a specific barcode for every product’s package. Customers could check and verify on the support page on www.joyetech.com, which tells you detailed description of the corresponding photos and specifications.
With the release of eRoll, we began to apply for the serial number. Every product has its own serial number and each serial number has its corresponding security code. They are all randomly and solely generated by computers. Joyetech customer could check if the security code is in line with the serial number on www.joyetech.com to verify whether the product is manufactured by Joyetech or not.
Before delivery, Joyetech factory would scan the serial numbers and get them recorded with the corresponding orders. We will memorize them in our company server computer. Meanwhile, Joyetech distributors would also get serial number recorded in their sale. As a result, every Joyetech product could be traceable. Whenever customers need more information from our Joyetech or Joyetech distributors, only need to provide the serial numbers. Then Joyetech distributors or Joyetech service department would be able to provide further technology support and after-sale services.
Our Joyetech will pay more efforts to provide you with a better comprehensive guarantee on the basis of current barcode and serial number.
Thank you very much for your long-term support and trust.
Joyetech Marketing Department
November 21, 2012
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